File A Complaint

DO YOU HAVE A COMPLAINT?

If you have a complaint that you were improperly denied assistance or a complaint about the manner or quality of legal assistance that you have received, please notify the receptionist or staff person handling your request that you would like to file a complaint. The attached form is included for your convenience in filing a complaint, however you may use whatever format you wish and if you are unable to provide a written statement, we can assist you by transcribing your complaint as you state it orally.

You will then be given an opportunity to present your complaint to the supervisor of the employee or procedure which is the basis of your complaint. The supervisor will hear your complaint and respond to it as promptly as is practical.

If you are not satisfied with the supervisor’s decision, you may present your complaint to the Executive Director or the Executive Director’s designee, who will hear your complaint and respond to it as promptly as is practical.

If you are not satisfied with the Director or their designee’s decision, you may bring your complaint to the Grievance Committee of the Board of Directors. You may have, at your own expense, an attorney or other person present for your complaint to the Grievance Committee. If you are not satisfied with the decision of the Grievance Committee you may file a complaint with the Legal Services Corporation.