Tell Us What Happened

If you have a complaint that you were improperly denied assistance or a compliant about the manner or quality of legal assistance that you have received, please notify the receptionist or staff person handling your request that you would like to file a complaint. The attached form is included for your convenience in filing a complaint, however you may use whatever format you wish and if you are unable to provide a written statement, we can assist you by transcribing your complaint as you state it orally.

You will then be given an opportunity to present your complaint to the supervisor of the employee or procedure which is the basis of your complaint. The supervisor will hear your complaint and respond to it as promptly as is practical.

If you are not satisfied with the supervisor’s decision, you may present your complaint to the Executive Director or the Executive Director’s designee, who will hear your complaint and respond to it as promptly as is practical.

If you are not satisfied with the Director or their designee’s decision, you may bring your complaint to the Grievance Committee of the Board of Directors. You may have, at your own expense, an attorney or other person present for your complaint to the Grievance Committee.

If you are not satisfied with the decision of the Grievance Committee you may file a complaint with the Legal Services Corporation.

Si tiene una queja o si se le fue negado indebidamente asistencia jurídica, por favor notifique a la recepcionista o a la persona que le está ayudado, que desea presentar una queja. El formulario está incluido dentro de este paquete. Usted tiene la opción de presentar su queja de cualquier manera. Si no puede proporcionar una declaración por escrito, podemos ayudarle a transcribir su queja oralmente.

Luego se le dará una oportunidad para presentar su queja, al supervisor del empleado y se le informara del procedimiento sobre su queja. El supervisor escuchará su queja y responder a él tan pronto como sea posible.

Si usted no estás satisfecho con la decisión del supervisor, usted puede presentar su queja con el Director Ejecutivo o el representante designado por el Director Ejecutivo que escuchará su queja y responder a él tan pronto como sea posible.

Si usted no está satisfecho con la decisión del representante del Director, usted puede presentar su queja al Comité de la Mesa Directiva. Usted puede por su propia cuenta, traer a un abogado u otra persona puede estar presente cuando usted presente su queja al Comité.

Si no está satisfecho con la decisión del Comité, usted puede presentar su queja con Legal Services Corporation.

File Your Complaint

Please describe as specifically as possible your complaint. Please include the name of the staff person and/or describe the policy against which you are complaining, the date of the incident which is causing your complaint, as well as any other details you wish the reviewer to know. If you need additional space please ask for another form or additional paper. If you need help in writing your complaint, we can assist you by transcribing what you say.

Or fill out the form below.

Enter your full name

Date of the incident

Enter a valid email

Enter your phone number

Enter your physical address

Enter what happened

IF SOMEONE ELSE WROTE THIS STATEMENT FOR YOU, PLEASE BE SURE TO READ IT CAREFULLY TO MAKE SURE THAT IT INCLUDES ACCURATE AND COMPLETE INFORMATION

The Protocol for Filing A Complaint Was Adopted by Central California Legal Services' Executive Committee on November 28, 1989
and Updated February 2, 2016.

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