DO YOU HAVE A COMPLAINT?
If you have a complaint that you were improperly denied assistance or a complaint about the manner or quality of legal assistance that you have received, you may submit a complaint using the online form below. This online form is provided for your convenience in filing a complaint, but you may submit a complaint to us in any format you wish, including by requesting a paper form at one of our offices or by contacting CCLS at (800) 675-8001 and requesting that an electronic copy of the form be emailed to you. If you are unable to provide a written statement, we can assist you by transcribing your complaint as you state it orally. If you would like such assistance, please contact CCLS at (800) 675-8001.
You will then be given an opportunity to present your complaint to the supervisor of the employee or procedure which is the basis of your complaint. The supervisor will hear your complaint and respond to it as promptly as is practical.
If you are not satisfied with the supervisor’s decision, you may present your complaint to the Executive Director or the Executive Director’s designee, who will hear your complaint and respond to it as promptly as is practical.
If you are not satisfied with the Director or their designee’s decision, you may bring your complaint to the Grievance Committee of the Board of Directors. You may have, at your own expense, an attorney or other person present for your complaint to the Grievance Committee. If you are not satisfied with the decision of the Grievance Committee you may file a complaint with the Legal Services Corporation.
